Shipping Policy
Thank you for shopping with Luxe & Coze! We are committed to getting your pet products to you quickly, safely, and reliably. Please review our shipping policy below.
🚚 Shipping Destinations
We currently ship to all regions within the United Kingdom. International shipping is not available at this time.
⏱️ Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
Note: During high-volume periods (e.g., sales, holidays), processing may take slightly longer. We’ll notify you of any significant delays.
📮 Shipping Times
Once shipped, you can expect your order to arrive in:
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Standard Shipping: 3–5 business days
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Express Shipping (if selected): 1–2 business days
Shipping times are estimated and may vary based on your location and external factors (e.g., weather, postal delays).
💷 Shipping Costs
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Standard Shipping: £3.99 (Free on orders over £50)
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Express Shipping: £6.99
Shipping costs will be calculated at checkout.
🔎 Tracking Your Order
You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can use the tracking number to follow your package in real time.
📦 Lost, Damaged, or Delayed Packages
If your order arrives damaged, or you suspect it is lost or significantly delayed, please contact us immediately at luxeandcoze@gmail.com. We’ll work with you to resolve the issue promptly.
❓ Questions?
If you have any questions about your order or our shipping policy, feel free to contact our support team at luxeandcoze@gmail.com — we’re here to help!
