Transform Your Pet's Mobility with Our 2-in-1 Memory Foam Pet Stairs & Ramp - Perfect for Small Dogs and Cats!

Thank you for shopping with Luxe & Coze! We are committed to getting your pet products to you quickly, safely, and reliably. Please review our shipping policy below.

🚚 Shipping Destinations

We currently ship to all regions within the United Kingdom. International shipping is not available at this time.

⏱️ Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

Note: During high-volume periods (e.g., sales, holidays), processing may take slightly longer. We’ll notify you of any significant delays.

📮 Shipping Times

Once shipped, you can expect your order to arrive in:

• Standard Shipping: 3–5 business days
• Express Shipping (if selected): 1–2 business days

Shipping times are estimated and may vary based on your location and external factors (e.g., weather, postal delays).

💷 Shipping Costs

• Standard Shipping: £3.99 (Free on orders over £50)
• Express Shipping: £6.99

Shipping costs will be calculated at checkout.

🔎 Tracking Your Order

You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can use the tracking number to follow your package in real time.

📦 Lost, Damaged, or Delayed Packages

If your order arrives damaged, or you suspect it is lost or significantly delayed, please contact us immediately at luxeandcoze@gmail.com. We’ll work with you to resolve the issue promptly.

❓ Questions?

If you have any questions about your order or our shipping policy, feel free to contact our support team at luxeandcoze@gmail.com — we’re here to help!

💰 Refund & Return Policy

We want you and your pet to be 100% satisfied with your purchase from Luxe & Coze. If something isn’t right, we’re here to help.

🔁 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• You must have a receipt or proof of purchase.

To start a return, please email us at luxeandcoze@gmail.com with your order number and reason for return. We’ll provide return instructions within 1–2 business days.

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5–7 business days.

Please note:

• Shipping costs are non-refundable.
• If your item was marked as a gift, refunds can only be issued to the original purchaser.

🚫 Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Used or worn pet apparel or accessories
• Personalized or custom products
• Clearance or final sale items
• Perishable pet treats (if sold)

📦 Return Shipping

Customers are responsible for return shipping costs unless the item was defective or sent in error. We recommend using a trackable shipping method to ensure your return reaches us safely.

❗ Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery at luxeandcoze@gmail.com with photos of the issue. We’ll make it right by offering a replacement or a full refund.

❓ Need Help?

We’re here to answer any questions. Reach out to us anytime at luxeandcoze@gmail.com.